The First Circle
Terms & Conditions

These Terms and Conditions outline the use of The First Circle paid bundles (Connect, Nest, Restore). By purchasing and accessing these services, you agree to the following:

​1. Eligibility

• Services are provided within our service area. Access outside this area may incur additional fees or may not be available.​

2. Service Inclusions

• Each bundle (Connect, Nest, Restore) includes specific hours and supports as outlined in your service agreement at the time of purchase.

• Services must be used within the agreed timeframe, 12 months from the date of activation identified at the time of purchase.

• Unused hours do not roll over or accumulate beyond this period.

• For full details of what is and isn’t covered under the At Home services, please refer to the Inclusions & Exclusions Guide.

3. Referrals and Health Considerations

• Participation may require confirmation or referral from a health professional if additional needs or risks are identified.

• These services are not a replacement for emergency health care. In the event of a medical emergency, families must seek appropriate medical assistance.

4. Fees and Payment

• Fees are payable upfront or as otherwise agreed in your invoice.

• Payment must be received before services commence.

5. Cancellations and Refunds

• A full refund is available if services are cancelled 48 hrs before any sessions are delivered.

• Once services have commenced, refunds are not available for partially used bundles.

• Sessions cancelled with at least 48 hours’ notice can be rescheduled. Cancellations with less than 24 hours’ notice may be forfeited.

• If staff or volunteers are at risk during an in-home visit or community based program, we reserve the right to terminate the agreement.

Compassionate or Changing Circumstances:

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We recognise that unexpected and deeply personal changes may occur during pregnancy or early parenthood, including stillbirth, miscarriage, or an adoption placement not proceeding. 

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We also understand that changing life circumstances, such as moving to a new location, changes in living arrangements, or shifts in personal or family circumstances, may affect the support you need.

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In these circumstances, families may:

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• Request to pause services for up to 12 months to allow time for recovery, or

• Request a refund for unused hours, less any administrative or costs already incurred.

• Support will be offered to connect families with appropriate counselling, grief support, or community services where desired.

6. Service Delivery

• Services are delivered by trained staff and volunteers, either in-home or through community-based programs as outlined in your bundle.

• We will make reasonable efforts to provide services at times convenient to you, but availability may depend on staff scheduling.

• We reserve the right to modify or substitute service delivery methods where necessary.

7. Privacy and Confidentiality

• Personal information is collected for the purpose of service delivery and is handled in line with our Privacy Policy.

• Information will not be shared without consent, except where required by law or where there are concerns for the safety of a child or parent.

8. Responsibilities of Families

• Families must provide accurate information during intake and keep us informed of any changes to circumstances.

• Families are responsible for creating a safe environment for in-home visits. If staff or volunteers feel unsafe, they may reschedule or terminate the session.

9. Limitation of Liability

• While we take all reasonable care in delivering services, 3Bridges is not liable for indirect or consequential losses arising from participation in these programs.

• Our services are designed to support parental wellbeing but are not a substitute for professional medical advice, diagnosis, or treatment.

10. Changes to Terms

• These Terms and Conditions may be updated from time to time. The version in place at the time of your purchase will apply to your bundle.